
FAQ
Visit us on Instagram or Facebook @traildogandcompanyllc or email us at: traildogandcompanyllc@gmail.com
If you don't see what you're looking for, we're happy to plan a custom trip for you!
First of all, welcome! We have a number of beginner trips to help ease you into the great outdoors. We'll teach you all the basics so you're a safe and confident hiker. Trail Dog & Company provides a recommended pack list, does gear consults, makes training recommendations, and even holds complimentary training hikes. All of our guides are certified wilderness first responders and we specialize in providing and safe and supportive learning environment.
Trail Dog & Company is permitted and insured to operate in the Pisgah National Forest
Yes, absolutely! As long as weather conditions are safe, we still hike. That is part of the whole hiking experience. The weather won't always be 70 degrees and sunny, so we plan ahead and pack the proper gear and clothing for the weather conditions that day.
However, weather that includes lightening, flooding, tornadoes, etc. is simply not safe. In those situations, we reschedule the hike if you're signed up for a day hike. If you're on a slackpacking trip, we simply arrange a different (and safe) activity for that particular day.
Safety is our number one goal at Trail Dog & Company. We assess the weather conditions and always act in the best interest of safety.
Trail Dog & Company Trip Cancelation Policy 2026
At Trail Dog & Company, we want nothing more than to embark on an adventure with you, but we also understand life happens. That’s why we recommend trip insurance to protect your travel investment. Travel insurance not only covers things like injury, unexpected illness, and travel delays, but it also covers trip cancellations. Trip insurance is not required with Trail Dog & Company, but it is highly recommended.
Some Recommended Travel Insurance Providers are:
1. Travelex Insurance Company at: Travel Insurance You Can Trust | Travelex Insurance
2. World Nomads at: World Nomads - Explore Your Boundaries
3. Faye Travel Insurance: Faye - Whole-Trip Travel Insurance (withfaye.com)
*It is your responsibility to read and fully understand the insurance policy you’ve purchased*
Trail Dog & Company Trip Refund Policy:
*If you cancel your trip with Trail Dog & Company 120+ days out from trip start date, you receive a full refund (minus your non-refundable deposit)
*Trip cancellations 90-120 days out from trip start date will receive a %50 refund (minus your non-refundable deposit)
*If you cancel your trip with Trail Dog & Company within 90 days of the trip start date, you pay 100% of the trip cost, no refund including your downpayment
***Travel insurance is not required, but highly recommended***
Trail Dog & Company understands how disappointing it can be in the event you need to cancel or change your long-anticipated adventure. Our cancellation policy is not meant to be punitive, however, we plan far in advance for each departure and continuously send non-refundable payments to vacation rentals and other suppliers. We use your payments to prepare for your participation and handle other costs associated with our operations. Therefore, we must strictly adhere to our cancellation policy for all participants.